Page 36 - Shared Solutions: A Guide to Preventing and Resolving Conflicts Regarding Programs and Services for Students with Special Education Needs 2007

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For problem solving to be successful, each person must:
✓ agree on what the issue is;
✓ understand the assumptions and beliefs that underlie the issue; ✓ know what options (supports and resources) are available;
✓ come to the process without preconceived ideas about solutions; ✓ stay focused on the benefits for the student;
✓ be willing to share all information that relates to the issue;
✓ be open to others’ ideas and suggestions;
✓ use open and closed questions as a method of inquiry;
✓ be willing to explore creative ways of reaching a shared solution.
Shared Solutions | 2007
Problem Solving
Problem solving is the most informal of the three approaches to conflict resolution outlined in this guide and the one that gives parents, educators, and students the most influence over the outcome. It is important for everyone to keep an open mind during discussions and to be willing to consider creative solutions.
Often, problem solving can be done with a phone call or a brief informal meeting, particularly when there is a positive school climate.