Page 35 - Shared Solutions: A Guide to Preventing and Resolving Conflicts Regarding Programs and Services for Students with Special Education Needs 2007

Collaborative Approaches to Resolving Conflicts
Approaches to resolving conflicts range from the relatively informal to the very formal. Figure 3 below identifies three approaches with increasing degrees of formality: problem solving, finding common ground, and using a facilitator. This guide focuses on these three approaches because they usually offer the best chances of success, at least initially.
Figure 3. APPROACHES TO CONFLICT RESOLUTION
Personal Control
Higher
Problem Solving
Lower
Finding Common Ground
Using a Facilitator
Lower Higher
Formality
(Source: Adapted from Manitoba Education, Citizenship and Youth, Working Together: A Guide to Positive Problem Solving for Schools, Families and Communities, 2004.)
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