Page 5 - Shared Solutions: A Guide to Preventing and Resolving Conflicts Regarding Programs and Services for Students with Special Education Needs 2007
P. 5
Contents
1 Introduction 5
2 Overview of Special Education 6
3 Understanding Conflict 10
•CommonResponsestoConflict ............................................10 • Factors Contributing to Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 • Reasons for Conflict in Special Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 • Recognizing Warning Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4 Preventing Conflicts 17 •APositiveSchoolClimate ....................................................17
• Effective Communication: The Key to Building PositiveRelationships ..........................................................19
•ConflictPreventionStrategies............................................... 21
5 Resolving Conflicts 25
•CommunicationProtocol ..................................................... 25
•ParentAdvocacy:HelpingParentstoCommunicate.............. 27
• Self-Advocacy: Helping Students to Acquire aValuableSkill................................................................... 27
•TheRoleofActiveListening................................................ 28
•TheRoleofConstructiveThinking....................................... 30
• Principles of Successful Conflict Prevention
and Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
