Page 93 - The Ontario Curriculum, Grades 9 and 10: Technological Education, 2009 (revised)

D. PROFESSIONAL PRACTICE AND CAREER OPPORTUNITIES
OVERALL EXPECTATIONS
By the end of this course, students will:
D1. identify and demonstrate compliance with health and safety standards in the various sectors of the tourism industry;
D2. demonstrate an understanding of the principles of customer service and professionalism;
D3. identify career opportunities in the various sectors of the tourism industry and the education and training that would best prepare them for employment in various occupations in the industry.
SPECIFIC EXPECTATIONS
D1. Health and Safety
By the end of this course, students will:
D1.1 identify the laws, regulations, and regulatory/ oversight organizations that govern health, safety, and sanitary standards in the tourism industry (e.g., Health Protection and Promotion Act [HPPA], Occupational Health and Safety Act [OHSA], Workplace Hazardous Materials Information System [WHMIS], local health departments);
D1.2 demonstrate an understanding of emergency preparedness (e.g., know the location and under- stand the features of safety equipment such as the fire blanket, first aid kit, and eye wash station) and procedures to be followed (e.g., evacuation pro- cedures) in the event of an accident;
D1.3 use protective clothing and equipment as required to ensure their own and others’ safety in the work environment;
D1.4 demonstrate appropriate and timely use of safety and sanitary practices (e.g., washing hands, labelling containers, sanitizing work surfaces and utensils, storing perishable items appropriately, monitoring temperature control) when handling food and beverages.
By the end of this course, students will:
D2.1 identify the fundamental principles of cus- tomer service (e.g., reliability, accountability, caring, responsiveness);
D2.2 describe the importance of professional appearance and conduct for success in a career in hospitality and tourism (e.g., dress code neces- sary to maintain a positive image, high standards of hygiene required for customer comfort and safety, teamwork required in kitchen brigade);
D2.3 identify common ethical standards in customer service in the tourism industry (e.g., standards relating to confidentiality and privacy).
D3. Career Opportunities
By the end of this course, students will:
D3.1 identify various types of careers that are available in different sectors of the tourism industry (e.g., food and beverage manager, travel agent, concierge, tour operator, cruise ship purser) and describe the secondary school pathways (i.e., selection of courses, programs, and experi- ential learning opportunities) that would pro- vide the best preparation for these careers;
D3.2 describe the relationship between the tourism industry and lifestyle opportunities (e.g., the tourism industry provides opportunities for seasonal work, shift work, employment in remote and/or scenic areas, small business owner- ship, and participation in recreational activities);
D3.3 describe similarities between skills required in various occupations in the tourism industry and their personal skills inventory;
D3.4 identify industry-recognized training and/or certifications that it would be beneficial to have if they are pursuing a career in the tourism industry (e.g., Standard First Aid, cardiopulmonary resuscita- tion [CPR], Service Excellence, Safe Food Handling);
PROFESSIONAL PRACTICE AND CAREER OPPORTUNITIES
D2. Customer Service and Professionalism
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Hospitality and Tourism
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