Page 196 - The Ontario Curriculum, Grades 11 and 12: Technological Education, 2009 (revised)

A3.4 identify important requirements of profes- sional ethics and customer relations in the hairstyling and aesthetics industry (e.g., client confidentiality, use of approved products and equipment, use of accredited employees, complaint/ conflict-resolution strategies, up-selling strategies, professional etiquette) and explain the legal and business implications of non-compliance with these requirements (e.g., loss of business, loss
of reputation, potential lawsuits for violating privacy laws);
A3.5 explain the importance of literacy skills
(e.g., for understanding manufacturers’ directions, WHMIS labels, and information sheets) and mathematical skills (e.g., for measuring application amounts, calculating cash transactions and com- missions, budgeting, accounting) in the hairstyling and aesthetics industry.
HAIRSTYLING AND AESTHETICS FUNDAMENTALS
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Hairstyling and Aesthetics
TXJ4E