Page 264 - Social Sciences Humanities - The Ontario Curriculum Grades 9 to 12 - 2013

Grade 12, Open
D3. Consumer Rights and Responsibilities
THE ONTARIO CURRICULUM, GRADES 9–12 | Social Sciences and Humanities
D2.5 describe key provisions of legislation that governs labour relations and unions in the workplace (e.g., the Employment Standards Act, the Ontario Human Rights Code)
D2.6 explain the benefits of taking training in preventing and/or addressing harassment and violence in the workplace
Teacher prompt: “How can understanding the components of harassment help to improve workplace relationships and working conditions?”
By the end of this course, students will:
D3.1 describe strategies for making responsible consumer decisions when living independently (e.g., prioritizing needs and wants, comparison shopping, reading warranties and contracts, considering the environmental impact of purchases, reading information labels)
D3.2 identify internal and external factors that influence spending decisions (e.g., personal pref­ erences, convenience, cultural values, status-related motives, advertising, product cost and availability, environmental impact, considerations related to labour and exploitation issues)
D3.3 identify the basic products and services needed to support independent living
(e.g., furnishings, utility services, communication services, staple goods, household equipment, consumable goods, insurance)
D3.4 evaluate retail shopping opportunities available within their community as sources of basic products and services (e.g., catalogue shopping, retail stores, convenience stores, outlet malls, home shopping channels on television, Internet shopping, buying clubs, bulk warehouse purchasing, farmers’ markets)
Teacher prompt: “What criteria would you use to determine whether an Internet site or a retail store was the best place to purchase a computer?”
D3.5 demonstrate the use of effective techniques for making consumer complaints (e.g., writing letters of complaint; contacting a customer-relations department, the ombudsman, or the Better Business Bureau; reporting to appropriate authorities)
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