Page 126 - Business Studies 11-12 (2006)

BUSINESS LEADERSHIP: MANAGEMENT FUNDAMENTALS, GRADE 12, UNIVERSITY/COLLEGE PREPARATION (BOH4M) 125
Management Challenges
Overall Expectations
By the end of this course, students will:
• demonstrate an understanding of the communication process within the workplace;
• evaluate the strategies used by individuals and organizations to manage stress and conflict;
• compare theories of how to motivate individuals and teams in a productive work environment.
Specific Expectations
The Communication Process in the Workplace
By the end of this course, students will:
– explain the barriers and obstacles to effective communication (e.g., cultural differences, differences in perception, inappropriate communication channels, misunderstanding of semantics);
– describe the techniques used to improve communication skills (e.g., active listening, constructive feedback, use of technological tools);
– analyse how personal perception can influ- ence the interpretation of information and thereby affect the decisions an individual makes.
Stress and Conflict Management
By the end of this course, students will:
– evaluate the impact of personal and work- related stress on performance;
– describe the factors that contribute to stress and conflict in the workplace (e.g., working conditions, difficult bosses or co-workers, restructuring);
– identify stress-reduction techniques used in organizations (e.g., wellness programs, meditation, time-management training, flex-time);
– evaluate conflict-management styles (e.g., collaboration, avoidance, accommodation, compromise) and their impact on a situation.
Motivation
By the end of this course, students will:
– explain how various theories of motivation (e.g., the theories of Maslow, Herzberg, Alderfer, McClelland; goal-setting theory) contribute to an understanding of individ- ual needs, productivity, and performance;
– analyse the various motivational strategies used by particular organizations;
– explain the relationship between motiva- tion, rewards, and job performance.