Page 246 - The Ontario Curriculum, Grades 11 and 12: Technological Education, 2009 (revised)

D. PROFESSIONAL PRACTICE AND CAREER OPPORTUNITIES
OVERALL EXPECTATIONS
By the end of this course, students will:
D1. demonstrate an understanding of laws and regulations governing the health and safety of workers in the health care industry;
D2. demonstrate an understanding of legal and ethical standards governing the practice of health care in Ontario;
D3. demonstrate an understanding of the principles of good customer service and client-centred care, and apply these principles in a simulated care setting;
D4. describe career opportunities in the health care field and their related educational requirements.
SPECIFIC EXPECTATIONS
D1. Health and Safety
By the end of this course, students will:
D1.1 identify and describe legislation and sources of information pertinent to worker safety in the health care workplace (e.g., Occupational Health and Safety Act [OHSA], Workplace Hazardous Materials Information System [WHMIS]);
D1.2 demonstrate an understanding of and apply safe procedures for the use of tools, materials, and equipment as outlined in safety manuals, operating instructions, and institutional requirements;
D1.3 describe and apply safe methods for the handling, storage, and disposal of waste and biohazardous materials (e.g., use of a sharps container);
D1.4 use protective clothing and equipment as required to keep themselves and others safe and free from harm.
D2. Professional Standards
By the end of this course, students will:
D2.1 identify the principal components of legisla- tion regulating the practice of health care in Ontario (e.g., Regulated Health Professions Act [RHPA] sets the framework for regulating the scope of practice of health professions);
D2.2 describe the professional and ethical stand- ards that health care workers are expected to adhere to (e.g., accountability, knowledge, compe- tence, respect for patients’ rights and privacy, confidentiality, respect for cultural and religious diversity, respect for the sanctity of life);
D2.3 explain the importance of informed consent and informed decision making in client care;
D2.4 describe what health care workers can do to project a professional image (e.g., behave cour- teously at all times; respond to client inquiries prompt- ly and accurately; be supportive; wear appropriate clothing and maintain a tidy personal appearance; wear a name badge and keep it visible at all times), and explain why it is important to do so.
D3. Client-centred Care
By the end of this course, students will:
D3.1 demonstrate an understanding of how to manage time and provide care efficiently in order to enhance client outcomes;
D3.2 explain the importance of understanding client expectations and helping clients under- stand what they can reasonably expect of high- quality client service, and describe some of the benefits of working to exceed those expectations;
D3.3 demonstrate an understanding of and apply effective service recovery techniques (e.g., actively listen to complaints, offer blameless apologies, propose solutions) to resolve client complaints and grievances.
PROFESSIONAL PRACTICE AND CAREER OPPORTUNITIES
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Health Care: Support Services
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